Season & Tickets

Accessibility Information

Accessibility Information for Patrons with Disabilities
Patrons who are Deaf or Hard of Hearing
Patrons who have Mobility Disabilities
Purchasing Accessible Tickets Online
Arriving at McCaw Hall
Inside McCaw Hall
In Need of a Last Minute Accessible Seat?
More Information on Accessibility

Accessibility Information for Patrons with Disabilities

Patrons who are Blind or have Low Vision
Audio Described Performances for Visually Impaired Patrons

Seattle Opera offers one performance per opera with additional audio described information to assist those with visual impairments. Using a single earpiece connected to an infrared headset, patrons who are blind or have low vision can listen to a member of Seattle Opera's Education Department give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance. The description begins 10 minutes prior to the start of the performance.

Patrons who wish to listen to the description must pick up a headset. Headsets are distributed free-of-charge on a first-come, first-served basis from the assistance booth (around the corner from coat check) located on the main entry level of McCaw Hall. You will be asked to leave your ID in exchange for the headset. Please ask for a headset with audio description.

We encourage you to arrive at least a half hour prior to the start of the performance to allow time to pick up a headset, find your seat, and enjoy the pre-performance audio description that begins 10 minutes prior to the performance.

Additional Assistance

The McCaw Hall usher staff or Seattle Opera volunteers are happy to assist any patrons needing additional assistance. Once arriving at McCaw Hall, please ask any usher for the assistance you need in finding the assistance booth, finding your seat, or in general finding your way around McCaw Hall. Please note, usher staff and volunteers are not able to provide personal attendant services.

Performances Available with Audio Description

For the 2013/14 season, the following performances will offer additional audio description:

La fille du régiment (The Daughter of the Regiment):
Sunday, October 20, 2013, audio description begins 10 minutes prior to the beginning of the matinee

Rigoletto:
Sunday, January 12, 2014, audio description begins 10 minutes prior to the beginning of the matinee

The Consul:

Sunday, February 23, 2014, audio description begins 10 minutes prior to the beginning of the matinee

Les contes d’Hoffmann (The Tales of Hoffmann):

Sunday, May 4, 2014, audio description begins 10 minutes prior to the beginning of the matinee

Binoculars

Binoculars are available for rent from the assistance booth located on the main entry level of McCaw Hall (around the corner from coat check) for $5.

Hearing Devices

Infrared hearing devices. You can borrow a hearing device in exchange for a driver's license. Using a single earpiece connected to an infrared headset, patrons who are blind or have low vision can listen to a member of Seattle Opera's Education Department give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance.

Patrons who wish to listen to the description must pick up a headset. Headsets are distributed free-of-charge on a first-come, first-served basis from the assistance booth (around the corner from coat check) located on the main entry level of McCaw Hall. You will be asked to leave your ID in exchange for the headset. Please ask for a headset with audio description.

Captions

All performances feature English supertitles (captions) visible from all seating areas. These titles are projected above the stage and translate any non-English or English sung or spoken words.

Patrons who are Deaf or Hard of Hearing

Hearing Devices

Infrared hearing devices. You can borrow a hearing device in exchange for a driver's license. Using a single earpiece connected to an infrared headset, patrons who are blind or have low vision can listen to a member of Seattle Opera's Education Department give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance.

Patrons who wish to listen to the description must pick up a headset. Headsets are distributed free-of-charge on a first-come, first-served basis from the assistance booth (around the corner from coat check) located on the main entry level of McCaw Hall. Please note there are a limited number of headsets available. You will be asked to leave your ID in exchange for the headset. Please ask for a headset with audio description.

Captions

All performances feature English supertitles (captions) visible from all seating areas. These titles are projected above the stage and translate any non-English or English sung or spoken words.

Patrons who have Mobility Disabilities

Accessible Entrances

All entrances to the building, theaters, restaurant, and gift shop are accessible.

Accessible Seating

Wheelchair accessible seating is available on every level of McCaw Hall. Patrons can either remain in their wheelchair or transfer to a theater seat. Wheelchair accessible seats are available in the following seating areas: Orchestra, Orchestra Back, Dress Circle Center, Dress Circle, Dress Circle Upper, Gallery Upper, First Tier Back, First Tier Box, Second Tier Back, and Second Tier Box.

Purchasing Accessible Tickets Online

To find accessible seating, please use our Select-Your-Own Seat option. There are accessible seats on every level of McCaw Hall, however, some areas may be sold out.  To locate accessible seats, click on the “Seat Options” box above, and select your accessible option from the drop-down. Levels with available accessible seating will be highlighted. Accessible seats will be starred, and information about the type of seat will be shown when you hover your mouse over those seats. For further assistance purchasing accessible seats, please call 206.389.7676 or 800.426.1619.

When purchasing accessible seating you acknowledge that you or a member of your party requires accessible seating.

Arriving at McCaw Hall

The Mercer Street Garage, located directly across from Marion Oliver McCaw Hall at 3rd Ave North and Mercer Street has accessible parking stalls located on levels B and C. Level C is attached by a pedestrian sky bridge linking directly to McCaw Hall. There are also elevators in the parking garage.

In addition, there is curb side drop off on the south side of Mercer Street directly in front of McCaw Hall.

McCaw Hall staff are happy to provide curbside services for anyone who needs additional assistance.

The use of a house wheelchair can be provided to assist patrons to and from their seat. Pull up to the curb in front of McCaw Hall and request assistance from a door usher. Due to the limited number of house wheelchairs, patrons wishing to use a house wheelchair may not remain in the wheelchair during the performance, but will need to transfer to a physical seat.

Inside McCaw Hall

Elevators are located at the north and south ends of the lobbies and provide access to all levels. The Dress Circle wheelchair locations are accessible through the south elevators only. Restrooms are available on all levels and are accessible. Please ask ushers to direct you to the appropriate elevator.

In Need of a Last Minute Accessible Seat?

If you have recently injured yourself or find you need an accessible seat location, but your current ticket is not in an easily accessible location, either contact the ticket office ahead of time or ask an usher for another seat location upon your arrival at the hall. We cannot guarantee that we will have an accessible seat available, but we will do our very best to try and accommodate any last minute seating needs.

More Information on Accessibility

For more information about accessibility, please contact the ticket office.

Hours
Administrative Offices: 9:00 a.m. to 3:00 p.m., Monday through Friday

McCaw Hall Box Office: Opens two hours prior to performances

Phone
Local: 206.389.7676
Outside of Seattle: 800.426.1619
For TTY Service: 800.833.6388

Email
Tickets@seattleopera.org

In Person
Administrative Offices: 1020 John St., Seattle, WA 98109. Please note our administrative offices require walking down a flight of stairs. However there is a phone on the entry level from which you can request assistance. Someone from the ticket office can come up the stairs and assist you on the entry level.

McCaw Hall Box Office: 321 Mercer St., Seattle, WA 98109.

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Photo Credit

© Bill Mohn photo